Mandatory COVID Rules for Retail and Other Businesses with Customers on Premises
HARRISBURG (JUN 25 2020) - How does your favorite grocery store or other retail business stack up?
These rules have been mandatory since April 19, and continue into the Green Phase. They are not suggestions, they are mandatory.They apply to all business which service customers in their building or on their premises. They apply to grocery stores, clothing stores, department and home improvement stores, as well as fitness centers, farmer markets, salons, and entertainment venues. There are also additional individual requirements for specific categories of businesses. The rules below broadly apply to all businesses that deal with the public. The following measures apply to businesses, other than health care providers, that serve the public within a building or a defined area:
Where feasible, businesses should conduct business with the public by appointment only and to the extent that this is not feasible, businesses must limit occupancy to no greater than 50% of the number stated on the applicable certificate of occupancy at any given time, as necessary to reduce crowding in the business, and must maintain a social distance of 6 feet at check-out and counter lines, and must place signage throughout each site to mandate social distancing for both customers and employees;
Based on the building size and number of employees, alter hours of business so that the business has sufficient time to clean or to restock or both;
Install shields or other barriers at registers and check-out areas to physically separate cashiers and customers or take other measures to ensure social distancing of customers from check-out personnel, or close lines to maintain a social distance between of 6 feet between lines;
Encourage use of online ordering by providing delivery or pick-up options;
Designate a specific time for high-risk and elderly persons to use the business at least once every week if there is a continuing in-person customer-facing component;
Require all customers to wear masks while on premises, and deny entry to individuals not wearing masks, unless the business is providing medication, medical supplies, or food, in which case the business must provide alternative methods of pick-up or delivery of such goods; however, individuals who cannot wear a mask due to a medical condition (including children under the age of 2 years per CDC guidance) may enter the premises and are not required to provide documentation of such medical condition;
In businesses with multiple check-out lines, only use every other register, or fewer. After every hour, rotate customers and employees to the previously closed registers. Clean the previously open registers and the surrounding area, including credit card machines, following each rotation;
Schedule handwashing breaks for employees at least every hour; and
Where carts and handbaskets are available for customers’ use, assign an employee to wipe down carts and handbaskets before they become available to each customer entering the premises.
Other rules also apply, but these are the main customer-forward rules. If a business is not enforcing them, start by speaking with business management. If that isn't successful, your local government officials should be contacted for help. In addition to state and local police, these rules are also enforced by various state agencies, as applicable, including the Department of Agriculture (restaurants, farm stands, and grocery stores, among others), the Pennsylvania Liquor Control Board (any restaurant, hotel, or retail sales licensee), and others. If a store is not complying and none of the other contacts help, the state has an online form to file to report non-compliance.